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View as PDF Client Background This water-only utility supplies drinking water to nearly 700,000 consumers in circa 300,000 properties across a supply area over 300 sq. miles, much of which is rural. The business is diverse and it makes maximum use of its assets. This includes utilising its garage facilities to provide public vehicle servicing and MOT testing, and providing a retail counter selling specialist plumbing supplies not readily available elsewhere to trades and the general public. Business Challenge Due to growth in the business and the range of services offered, the water utility is handling an increasing number of debit and credit card payments. With such a large number of customers, the water utility takes the security of its customer data very seriously. It is keen to ensure that it takes the necessary steps not only to ensure compliance, but also to follow best practice guidance. Further still, the…

View as PDF Comprehensive business-wide engagement ensures IT Strategy will enable business plan Client Background This water-only utility supplies drinking water to nearly 700,000 consumers in circa 300,000 properties across a supply area over 300 sq. miles, much of which is rural. The business is diverse and it makes maximum use of its assets. This includes utilising its garage facilities to provide public vehicle servicing and MOT testing, and providing a retail counter selling specialist plumbing supplies not readily available elsewhere to trades and the general public. Business Challenge In the UK water companies are subject to 5-year regulatory and funding periods, known as quinquenniums. The regulator, Ofwat, determines how much each utility can charge its customers for the period ahead. In preparation for the upcoming quinquennium the IT Manager needed to ensure an appropriate IT budget request was submitted. A key element to the funding process was to categorise…