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Posts Tagged: CRM

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  • 5 critical things you must do to make CRM effective in your business

    August 2015

    Reading time: 7 minutes CRM – Customer Relationship Management – you know what it is right? But why do you need a CRM? Do professional services firms typically use CRM, and if they do, is it better to have a sector specific CRM, or will any old CRM do? Should you use a cloud-based CRM, or have an on-premise one? Regardless of how it’s delivered, what if you need to change your CRM – how do you go about doing that? To get answers to these questions, and more, I spoke with Don Wiid of Contact Edge CRM. Don is an expert in Customer Relationship Management, better known as CRM. He has spent over 10 years working with CRM systems, and has written add-on programmes that have sold around the world.  His expertise as a business analyst and software developer has seen Don design and implement CRM strategies that have…

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