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  • What’s happening in Service Management in 2016?

    November 2015

    Reading time: 4 minutes Service Management is nothing new in the world of IT, however, I’ve rarely seen a well implemented service management/ITIL environment. Much like the mis-application of project management methodologies, Service Management is often misunderstood and deployed in an over-bureaucratic way. In the past this was often made worse by the so called Service Management Experts of 5-10 years ago. Sometimes I felt they’d invested so much personal time and effort to become highly certified, that they’d become fixated on doing things in a rigid ITIL only way. To find out where the world of Service Management is heading into 2016, I spoke with Steve Morgan of Syniad IT. A foremost expert in service management, and most recently focusing on SIAM, or Service Integration and Management, I asked Steve how Service Management has matured over the past 5 years, especially with the growth of tools such as Service…

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  • The role of the IT Leader – Are you developing enough business savvy?

    October 2015

    Reading time: 9 minutes The world of IT is never static, and the role of the IT Leader is one of the most challenging in any organisation. Often the CIO is under attack for not having enough business savvy, whilst at the same time being under the cosh for poor IT performance. A key challenge for today’s IT Leader is the shift towards cloud-based and SaaS applications and services. This is leading a shift away from the traditional ‘Big Bang’ projects of the past. I spoke with business psychologist Steve Gilbert to get his views on how IT leaders are adapting to this new world. But first some background on Steve. Not only is he a business psychologist, with a BSc(Hons) in Psychology, and an MSc in Occupational Psychology from Birkbeck College, but he also has RQTU and EFPA in psychometrics. Through CPD he focuses on Organisation Development, Leadership, and…

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  • Why project management certifications are a waste of time

    September 2015

    Reading time: 14 minutes I’ve been delivering projects and programmes for over 20 years. During that time, I’ve interviewed countless numbers of people for project management positions. Despite the hundreds of people I’ve interviewed who professed to have Prince2 qualifications, I’ve never met anyone who could tell me what the ethos of Prince2 is (and if you think its ‘Project in Controlled Environments’ you don’t know the answer either!). In this article I’m going to explain why project management certifications can be a waste of time and money, and what you can do about it, whether you’re looking to get certified or whether you run a project management function. And I might even explain to you what the ethos of Prince2 is. Before I go any further, I should declare that I do have project management certifications. These include CompTIA: IT Project+ (that takes me back a long way!), Prince2…

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  • Legal IT Roundtable – A Consultant’s Perspective

    August 2015

    I read a very good article this week in Law Gazette. Journalist Joanna Goodman reported on the Law Gazette’s recent Legal IT Roundtable. There didn’t appear to be representation or comment in the article from a technology consultant, so as a provider into the legal sector I wanted to fill the gap and provide that viewpoint. Goodman’s article is wide-ranging, covering: matter management, cloud services, business continuity, and innovation and agility. The audience was a good spread from small to large firms. I’ve provided extracts from the article below and provided responses (although I highly recommend your read the original article too). Feel free to provide your own views in the comments section below the article. General Views on Technology Value Some early comments in the article say: While for some smaller and niche firms IT has levelled the playing field, helping them grow their businesses and extend their market reach,…

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  • 5 critical things you must do to make CRM effective in your business

    August 2015

    Reading time: 7 minutes CRM – Customer Relationship Management – you know what it is right? But why do you need a CRM? Do professional services firms typically use CRM, and if they do, is it better to have a sector specific CRM, or will any old CRM do? Should you use a cloud-based CRM, or have an on-premise one? Regardless of how it’s delivered, what if you need to change your CRM – how do you go about doing that? To get answers to these questions, and more, I spoke with Don Wiid of Contact Edge CRM. Don is an expert in Customer Relationship Management, better known as CRM. He has spent over 10 years working with CRM systems, and has written add-on programmes that have sold around the world.  His expertise as a business analyst and software developer has seen Don design and implement CRM strategies that have…

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  • Camford presents on IT Strategy at Microsoft/Lawnet Event

    June 2015

    We presented on the 17th June 2015 to a Lawnet audience at the Microsoft campus in Reading. The topic of the presentation was ‘How to develop your IT Strategy’ where we showed a simple 5 step process that we call The 5 W’s The topics covered were: IT Strategy challenges Legal landscape Why have an IT Strategy IT Strategy survey Approach to defining your IT Strategy 3 big ideas If you weren’t able to attend the event, or did and would like an electronic copy of the presentation, click the link here:

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  • 3 Big Ideas to Improve Your IT Strategy

    May 2015

    Reading time: 4 minutes I recently presented at a Microsoft conference on the topic of developing your IT Strategy. This is a challenge that many IT Leaders face, yet there is surprisingly little guidance available. To aid you we will shortly be releasing our IT Strategy Toolkit which provides the methodology that we created and follow ourselves, along with various tools, templates, and guidance. We’ve also included notes from the field that detail our own experience and the things to watch out for. Whilst I was presenting at the Microsoft/Lawnet seminar I put forward 3 Big Ideas to improve your IT Strategy. These are: Remove Innovation Spend from the IT Budget Immerse IT in the Business Engage the IT Team with the firm’s clients Let’s take a look at each in turn to explore where they can have a major impact on the value of your IT Strategy. 1. Remove…

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  • What should you study – Prince2, Agile, or ITIL?

    January 2015

    Reading time: 9 minutes “As an IT Manager, with years of experience without certifications, I have been asking myself which qualification would be of most benefit to me – Prince2 or ITIL?” I recently responded to this question which was posted on LinkedIn. This article expands upon the answer I gave on LinkedIn, providing analysis on current trends, and opinions to take into account when assessing your certification needs, and those of your team. Some of the answers may surprise you! Declaration Before we dive into the article I need to make a declaration: I am an avid believer in life-long learning.  In line with this belief I have a number of certifications including Prince2 Practitioner, Agile PM Practitioner, ITIL, Certificate in Management, and a number of other certs going back to NT4 MCSE, and even Network+. So it could be said that I have a bias towards certification. But that’s…

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  • How you can benefit from not having an IT Strategy

    December 2014

    Reading time: 4 minutes If you don’t have an IT Strategy you are free to do whatever you want, whenever you want. Just don’t expect to be in a winning organisation. In over a decade of helping organisations to develop their IT Strategy, the one thing has been conspicuously absent is… an existing IT Strategy! This begs the question: Do you even need an IT Strategy? First let’s look at what I consider the top 5 reasons that drove those organisations I’ve helped to need an IT Strategy: Responding to a specific business challenge i.e. a risk, a market shift, regulatory change, increased competition A change in the leadership team that prompted a review of IT Relocation to new offices – opening up budget and providing an opportune time to review IT Technology constraints – either physical, such as running out of data centre capacity, or vendor driven, such as…

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  • Can you build a winning team without creating a sense of purpose?

    August 2014

    We’ve been working with a client recently to review one of their IT teams, and to help design an organisational structure that ensures success. One of the main challenges has been the importance that the client attributes to the team’s organisational structure. There is a strong view within the client that the best way to make a successful team is to come up with a winning structure first. That’s a bit like saying, “Get me the best sports team”, without identifying which sport you’re playing! Not only do we need to determine the game, but also the rules. If we want to play Rugby, is it the RFL or the RFU? And what’s our vision? Do we want to win the Challenge Cup, or can we only afford players that might mean we set our sights somewhat lower? Diving headlong into an org chart is a common mistake. This may…

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